On April 24, 2025, I attempted to make a booking for Elite World Marmaris Hotel through Hotels.com with reservation number 73089021337665. I entered my card details and clicked "Continue" only to review installment options — I had no intention to confirm the payment at that point.
However, without any OTP or bank confirmation request, the reservation was immediately finalized, and ₺43,581.35 was charged to my credit card in a single payment. I tried to cancel the transaction right away, but the booking was for a non-refundable room. As a result, the cancellation went through, but no refund was issued.
I was left completely helpless in a situation where I never properly authorized the charge. I am demanding that Hotels.com acknowledge this serious flaw in their booking system and refund the full amount. Customers should never be charged without explicit final confirmation, and this mishandling has caused significant financial and emotional stress.
On March 4, 2025, I attempted to book a hotel for July through Hotels.com. I entered my credit card details just to check the installment payment options, but instead of showing the options, Hotels.com immediately charged my card in full without any confirmation. Shocked by this, I instantly cancel...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
On May 8, 2025, I made a reservation through Hotels.com for Ottomans Life Hotel Deluxe, with breakfast included, as clearly stated in the booking confirmation. My itinerary number is 73101729880253. However, when I arrived at the hotel, I was shocked to find out that the reservation did not show bre...
I booked a stay at Alaçatı Otel Rebetiko from May 1 at 3:00 PM to May 4 at 12:00 PM, with booking reference number 73066003350644. I only wanted to check how much the cancellation fee would be if I decided to cancel — but without any confirmation or acceptance on my part, the reservation was immedia...
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