On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking.
After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been forwarded to my bank. However, when I spoke with my bank, they confirmed that no refund or cancellation request had been received. Despite 10 days passing, the amount has still not been credited back to my account. I also have emails and documents proving the cancellation and refund request.
This is my first experience booking with Trip.com, and it has been very disappointing. I demand that my 39.405₺ refund be processed immediately and that the refund procedure be expedited. Customers should not be left waiting this long for a canceled booking, especially when clear proof of cancellation exists. I request urgent action and resolution to my case.
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
On 17 August, I canceled my Airbnb reservation with the code HMH3X8HQ8B. According to Airbnb’s policy, my refund of ₺4,677.65 should have been processed within 15 business days. However, despite this time passing, the money has still not been credited to my account. When I contacted Airbnb customer...
I booked a flight ticket on Trip.com but canceled it on the same day. The refund amount of ₺3,554 is marked as "refunded" when I check on the website. However, after contacting my payment provider, I was informed that no refund has been processed to my card. This is extremely frustrating—I followed...
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