I am trying to book a reservation at Uğurlu Thermal Holiday Village through the Trivago app. From there, I click on ZenUtas.com, which I already have the app for. However, when I arrived here, I was redirected to this page and made the hotel reservation from there. I only realized the issue after completing the payment, which left me very frustrated. The process was confusing and did not clearly show that I was booking a different hotel. But the hotel I booked turned out to be a different one, and it says there is “no refund guarantee.”
I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500. However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav...
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...
On December 17, I made a reservation for Bursa Ibis Hotel via Trivago, which directed me to Stayforlong. The booking was for December 19-22, and I approved a payment of 5796₺. However, my card was charged 6036₺ instead. Upon arriving at the hotel on December 19, the reception informed me that no res...
I trusted Trivago for my hotel reservation, but it redirected me to a site called Stayforlong, where I paid ₺2969 for a hotel booking. However, my reservation was never confirmed, and despite receiving an email claiming that my payment was refunded, my money has not been returned to my card. Both T...
I made a reservation through Trivago for the Hilton Izmir while abroad, and the payment was deducted. However, upon arrival, the hotel had no record of my reservation. Trusting it to be a system glitch, I booked again through Trivago, only to face the same issue – no reservation at the hotel and dou...
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