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Trivago Redirected Me to Wrong Hotel - I Want Refund

August 16, 2025 11:40 AM16
Emrullah's Thank You Message
Although it took a long time, they were very attentive. Even though the company's headquarters is in Germany, they handled everything very thoroughly and communicated very politely.

I am trying to book a reservation at Uğurlu Thermal Holiday Village through the Trivago app. From there, I click on ZenUtas.com, which I already have the app for. However, when I arrived here, I was redirected to this page and made the hotel reservation from there. I only realized the issue after completing the payment, which left me very frustrated. The process was confusing and did not clearly show that I was booking a different hotel. But the hotel I booked turned out to be a different one, and it says there is “no refund guarantee.”

Emrullah
September 29, 2025 4:34 PM

Although it took a long time, they were very attentive. Even though the company's headquarters is in Germany, they handled everything very thoroughly and communicated very politely.

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