I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card.
However, when I later called the hotel to confirm and provided my reservation number, they informed me that there was no such booking in their system and that they do not even work with Agoda. This means I paid for a service that does not exist.
This is completely unacceptable. Trivago presents itself as a reliable comparison platform, but allowing Agoda to advertise such listings has caused me direct financial harm and wasted time.
I urgently demand a full refund of my payment. I also request that Trivago explain why they continue to partner with platforms like Agoda that mislead customers. I trusted Trivago to provide legitimate booking options, and instead I have been left with no reservation and out of pocket.
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a hotel for my vacation through agoda.com and was charged on my credit card. The reservation appeared confirmed, and the hotel seemed legit—until I called the property the next day. That’s when I learned the shocking truth: the hotel clearly told me they do not work with Agoda, and they nev...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
I booked a hotel through Agoda, but when I arrived at the hotel, they told me that my reservation was not showing up. Despite this, my credit card was charged. When I checked the app, there was no record of the reservation either. This is very frustrating as I trusted Agoda for my travel plans. I’m ...
I made a hotel reservation through Trivago, and the payment was immediately deducted from my credit card. I thought everything was fine until I received an email shortly after saying, “Unfortunately, your reservation could not be confirmed.” How can a company charge my card without even securing th...
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