While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has been completely unhelpful.
They refused both a refund and a date correction, even though the error was identified quickly and the room was not used. There is no flexibility, no real customer service, and absolutely no consideration for the customer experience.
I am extremely frustrated with how Agoda handled this situation. I demand either a full refund or a date adjustment for the reservation I never used. If Agoda wants to be considered a reliable platform, they should take responsibility for system-related issues and support their users — not push them aside when money is involved.
Until this is resolved, I will not be using Agoda again and strongly warn others to double-check every detail, because if anything goes wrong, you’re completely on your own.
I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...
I booked a hotel on Agoda.com but accidentally selected the wrong dates. I canceled the reservation as soon as I noticed the mistake, thinking I could either get a refund or change the dates. But when I contacted customer support, they told me neither was possible—no refund and no date change allowe...
I attempted to book a room through Agoda for April 2–4, but the system automatically changed the reservation to May 2–4 without me noticing until after the payment was complete. When I realized what had happened, I checked and saw that there was no option to change the dates, but it stated that I co...
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
I booked a hotel through Agoda but encountered a frustrating issue when trying to change my reservation date. Due to misinformation from the hotel staff, I accidentally selected the wrong check-in date. Now, I am unable to modify the booking, and neither the hotel nor Agoda is willing to assist me. ...
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