I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't received my money back. To my surprise, I received an email today stating that my complaint file (reservation number 72061656030510) has now been closed without resolving the issue!
It's absolutely unacceptable that Hotels.com can make such a mistake, keep my money, and then simply close the case without providing the refund I deserve. Hotels.com, reopen my file immediately, thoroughly investigate my reservation, and refund my money promptly!
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized there's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims...
On February 14, 2025, I made a hotel reservation through Hotels.com, but due to personal reasons, I canceled it three days later. During my chat with Hotels.com support, they assured me that a refund had been processed and advised me to check with my bank. However, after multiple conversations with...
I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...
On March 28, 2025, I made a reservation on Hotels.com, but I accidentally booked it for April 12 instead of the intended date, March 30. I immediately tried to correct the mistake, but I was told that no refund would be issued for the wrong date—even though it was an honest error. While chatting wi...
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