On July 23, 2025, I placed an order on Trendyol for the Vavello Aura bedroom set. The product was delivered both significantly delayed and incomplete. Since the items were missing, I requested a return. Additionally, Trendyol created a supply package to complete the missing parts, but this package was also never delivered to me. I would like to emphasize that all these details are clearly recorded in Trendyol’s system. Starting from August 20, I contacted Trendyol Customer Service multiple times—once a week— and filed several complaints. However, no action was taken. The seller asked me to return the product, and I did so on October 8, 2025. Despite knowing exactly what was originally sent by the seller, Trendyol rejected my return on October 18, claiming it was a “fraudulent transaction”, and my refund was not issued. Furthermore, I was never informed or provided with an explanation as to what aspect of the transaction was considered fraudulent. My order number is 10375065265. I request that Trendyol either resend my complete product or issue a full refund for the payment I made.
My Trendyol order number 10677807791, placed on 10/11/2025, has still not been shipped even though several days have passed. Since placing the order, I have seen no progress in the system and cannot access any clear information about when the product will be dispatched. I contacted Trendyol customer...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
On July 3, 2024, I ordered a Köyceğiz garden balcony set from Trendyol (order number 9336190876). When I contacted the seller about the delay, I received a dismissive response. After waiting for some time, the Tu Tienda seller sent me an A5-sized paper claiming they would ship the product, but they ...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
On March 17, I placed an order on Trendyol with the order number 10074926965, and I received it on March 24. Upon checking the package, I realized that the seller, Bargello, had sent an incomplete product. So, I submitted a return request on Tuesday, March 25. On March 27, I was informed that a repl...
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