I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2025, DJI service issued a return or replacement report. I then received a return code from Trendyol and shipped the product, along with its accessories and service reports, to the seller via Aras Kargo from the Bodrum Yalıkavak branch on October 14, 2025 (tracking number: 5202*******98). When I contacted the seller, I was told that my refund would be processed within three business days after they received the product. However, neither was my money refunded nor was my product returned to me. I submitted multiple requests to Trendyol and spoke with numerous customer representatives, but each time my requests were rejected under the vague claim of “suspicious findings.” The seller, on the other hand, threatened and blocked me, offering no assistance whatsoever. DJI’s authorized service also stated that they could not return the product to me since a report had already been issued. As a result, I have been left without both my product and the ₺11,336 I paid. Additionally, I was subjected to undeserved insults from the seller and suffered emotional distress due to Trendyol’s failure to protect customer rights. I am requesting a full refund and compensation for the inconvenience I have experienced. I have all the necessary documents, including the invoice, service reports, and conversation records.
On October 13, 2025, I ordered a DJI Mini 5 Pro drone through Trendyol. Since the product descriptions were insufficient, I went ahead with the purchase. After receiving the product, I opened the box but did not activate the drone. When I realized it was a 36-minute model, I returned it on October 1...
I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
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