On October 12, I purchased a Yoyko brand highchair through Trendyol (Order No: 10589122328, Seller: Bebemango, Amount: ₺999.49). The tray of the product is loose, the plastic is low-quality and deformed, and my baby does not fit into it. My return request was rejected twice, with the reasons stated as “no manufacturing defect found” and “hygiene.” Although it was claimed that I was under Trendyol’s assurance, customer service provided no solution. I have all the order, invoice, and return correspondence records. I state that the product is defective and unsafe for use, and I request a full refund. Otherwise, I will file a complaint with the Consumer Arbitration Committee.
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
I purchased a pair of noise-canceling headphones from Trendyol, and before buying, I reached out to the store three times in writing to confirm whether the product was authentic and functional. I received positive responses each time. However, when the product arrived, I found that it didn’t have an...
I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
I sold a women’s hair accessory on Trendyol and shipped it completely intact and without any missing parts. However, when the item was returned to me via PTT Cargo, the packaging was incomplete and the product was broken. Immediately after receiving it, I contacted Trendyol customer service and requ...
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