On October 15, I purchased a Pirantech CB-107C multifunctional steam cleaner for ₺5,049 through Trendyol (Order No: 7280027043277964). The product arrived on October 17, and I tested it on October 18. However, when I used it on different surfaces such as tiles, laminate, and the shower cabin, it left stains each time. Since I was not satisfied with the product, I requested a return on October 19, ensuring that the box and all accessories were intact and undamaged. My return request was rejected on the grounds that I had opened the box and tested the product. I believe it is necessary to open and test a product to determine whether it performs well. When I contacted both the seller and Trendyol customer service, I was told to reach out to the authorized service center. I sent the product back, but it was returned to me again by the seller, ignoring my dissatisfaction. I made this purchase trusting Trendyol’s stated return policy. Since I was not satisfied with the product and followed all return conditions properly, I do not accept the rejection of my return request. I request a full refund and resolution of my issue.
I purchased a lug wrench from Trendyol on 27.02.2025 with order number 10028466830. I chose this product specifically because the listing stated that it was made in Turkey, but when I received the package, I saw that the product was actually made in China. Understanding that I would not be satisfied...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
I purchased the product as a gift for my elderly parents. However, the product was too large for their bed and was not usable. The surface of the product developed staining, which gives me the right to request support under the two-year warranty stated on the seller's website. I had only 5 days to r...
I bought a shaver from Trendyol, which was shipped to me via MNG Cargo. Unfortunately, the item I received was not what I ordered. It was slow, overheated quickly, and didn’t meet my expectations. I placed it back in its packaging and returned it the next morning. However, the seller claimed the pro...
I purchased a combi boiler from Trendyol (Order No: 9618397030), and I regret ever doing so. The product arrived damaged, with the back panel dented, as shown in the attached image. Despite two months of discussions with Trendyol, they refused to replace the unit without approval from the authorized...
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