Tango Live coin purchase for a gift was not fulfilled, how can I request a refund successfully?

On 29 January, an amount of £10.47 was charged to my Mastercard for the purchase of Tango coins on the Tango live stream platform using my card without my permission. A friend of mine used my card to buy these coins, and I did not authorize this transaction. After noticing the charge, I contacted Ta...

Today on the Tango Live app, I am filing a complaint regarding an incident that occurred about half an hour before a live broadcast. I entered the live stream of a broadcaster named “za*”** and sent gifts worth approximately $12 USD. I completed the payment by purchasing and sending the gifts using ...

On the night of January 1, 2026, around 12:30 AM, I agreed to have a one-on-one private conversation on the Tango app with a female broadcaster named “G*****”** in exchange for 999 coins. After this agreement, she asked me to send an additional 1,400 coins. I then sent 300 coins, followed by another...

On December 25, 2025, at approximately 5:28 PM, I accidentally purchased coins worth $7 USD through the Tango app on my iPhone. After completing the transaction, I realized that this was a mistaken top-up. The payment was made using my İş Bankası card, and the transaction date, time, and amount are ...

Today, I accidentally made a purchase on the Tango app. This transaction was not intentional and occurred entirely due to an unintended tap. I had no intention of using or purchasing any service, so I request that the transaction be canceled and that the full amount I paid be refunded to me. I kin...

On October 27 at 5:52 AM, I made a transaction through Tango Live using my bank card for $52 worth of coins, but the payment was never transferred to me. Earlier that same day at 5:30 AM, a similar issue occurred with $29 worth of coins—again, the coins were taken, but the payment was not delivered....

On November 9, 2025, at 12:24 AM, I tried to make a payment on the Tango app to purchase gifts during a live stream. I used the Poyner payment method on my Android device. However, every time I attempted the payment, it was declined, and I received a warning message saying, “Your account will be mon...

On November 5, 2025, I made a $18 coin purchase in the Tango Live app through Google Play. The payment was made with my virtual credit card, and the transaction was successfully completed. However, the coins were never added to my account. I reported the issue to both Tango Live and Google Play cus...

On October 16, 2025, between 00:53 and 00:55, I joined a live stream on the Tango Live app from my Android phone. During the stream, I sent gifts worth a total of ₺211.80 (two transactions of ₺105.90 each, approximately 500 coins) to the user @alisa82 in exchange for a video. However, immediately af...

On September 20, 2025, at around 19:10, I connected to a private broadcast with the Tango broadcaster “https://Tango.Me/hediyeylemutluyum.” Just 13 seconds into the stream, the broadcaster said, “Someone messaged me,” and closed the session, wasting the 2,100 coins I had spent. Afterwards, the broa...

Last night at 8:08 PM, I made a payment of ₺776 through my bank card to load coins into my Tango account. The payment was processed successfully, the amount was deducted from my account, but the coins were never credited. I did not receive any error message or warning during the transaction. I have ...

On August 29th, while using my Tango Live account (turbanlib*), I mistakenly accepted multiple live broadcast requests from a user. During this confusion, I accidentally sent 2999 coins to the user “dulh*” (Dul h*** i***). This was not intentional and happened because of the way the app directed me ...

On August 9, 2025, at 22:54, I purchased a 500 followers package for Tango through Bayiavm, paying 850₺ with my credit card. My order number is TR8866470959. At the time of purchase, it was clearly stated that the followers would be delivered within 0–24 hours. However, even after more than 24 hours...

I mistakenly sent 399 gifts on my Tango account and cannot retrieve them. These tokens were sent in error, and I’ve repeatedly requested their return from the recipient, but they are refusing to send them back. The tokens belong to me, and I urgently need assistance in recovering them. Despite my at...

On July 22, I transferred $75 via Yapı Kredi Bank to purchase gifts for my Tango Live account. I used the correct IBAN: TR59****************13 and completed the transfer successfully. However, the funds have not been credited to my account on the app, and the balance remains unchanged. What’s most ...

I added funds to my Tango account by sending money through an in-app IBAN transfer, but the tokens never showed up in my account. Hours later, I received a code, but I have no idea what it’s for or where to enter it. This is confusing and frustrating because my money is gone, and I still don’t have ...

I used the Tango Wheel app and sent money to buy gifts, but I never received the promised rewards or benefits in return. The app failed to credit my account with the gifts I paid for, making the entire transaction worthless. I want a full refund of the money I spent because I did not get what I paid...

I am absolutely furious with the Tango app! I agreed to a live stream with a model named Mimi for 299 coins, but after I sent the coins, she never started the broadcast! She completely failed to provide the service I paid for. I've sent her messages repeatedly, but I haven't received a single respo...

This has happened to me before. I gave my friend my money in my account but he can't exchange it for money. I don't know why, but he lost it and I need my money back. Otherwise, it would be very unfair for my friend to convert it into money. I lost my money. Please give me my money back.

I am absolutely furious with Tango! I purchased 209.99 ₺ worth of coins, but instead, my card was charged ₺250! This is a blatant overcharge, and it's not the first time this has happened either; I have multiple similar transactions where I've been ripped off. This is completely unacceptable. Tango...

I’m writing to express my deep frustration with the Tango app. Every time I send gifts to other users, they immediately block me afterward. This has caused me a lot of emotional pain, and I worry others will suffer the same way. It’s unfair and feels like a scam that preys on generous users like me....

Hello Tango Support Team, I don’t know why I’m having trouble recharging through your app and the Tango website. I’ve tried using different cards, but it still shows “payment incomplete.” I already checked with my bank, and there are no blocked transactions from Tango. This issue started today, and...

I’m incredibly frustrated with what just happened on the Tango app. A user asked me to send gifts to support their group, and I trusted them—so I sent the coins. Right after that, they blocked me, and now my coins are gone with no way to get them back. This feels like a scam, and I’m starting to bel...

I’ve had enough of the issues with Tango Live. I made 47 different purchases, and in one of them I was supposed to receive 100 coins, but I got nothing. Then, just yesterday, I made another purchase for ₺95, expecting 320 coins, and again—nothing was delivered. So far, I’ve lost a total of ₺140, an...