Tango Live coin purchase for a gift was not fulfilled, how can I request a refund successfully?

On October 27 at 5:52 AM, I made a transaction through Tango Live using my bank card for $52 worth of coins, but the payment was never transferred to me. Earlier that same day at 5:30 AM, a similar issue occurred with $29 worth of coins—again, the coins were taken, but the payment was not delivered....

On November 9, 2025, at 12:24 AM, I tried to make a payment on the Tango app to purchase gifts during a live stream. I used the Poyner payment method on my Android device. However, every time I attempted the payment, it was declined, and I received a warning message saying, “Your account will be mon...

On November 5, 2025, I made a $18 coin purchase in the Tango Live app through Google Play. The payment was made with my virtual credit card, and the transaction was successfully completed. However, the coins were never added to my account. I reported the issue to both Tango Live and Google Play cus...

On October 16, 2025, between 00:53 and 00:55, I joined a live stream on the Tango Live app from my Android phone. During the stream, I sent gifts worth a total of ₺211.80 (two transactions of ₺105.90 each, approximately 500 coins) to the user @alisa82 in exchange for a video. However, immediately af...

On September 20, 2025, at around 19:10, I connected to a private broadcast with the Tango broadcaster “https://Tango.Me/hediyeylemutluyum.” Just 13 seconds into the stream, the broadcaster said, “Someone messaged me,” and closed the session, wasting the 2,100 coins I had spent. Afterwards, the broa...

Last night at 8:08 PM, I made a payment of ₺776 through my bank card to load coins into my Tango account. The payment was processed successfully, the amount was deducted from my account, but the coins were never credited. I did not receive any error message or warning during the transaction. I have ...

On August 29th, while using my Tango Live account (turbanlib*), I mistakenly accepted multiple live broadcast requests from a user. During this confusion, I accidentally sent 2999 coins to the user “dulh*” (Dul h*** i***). This was not intentional and happened because of the way the app directed me ...

On August 9, 2025, at 22:54, I purchased a 500 followers package for Tango through Bayiavm, paying 850₺ with my credit card. My order number is TR8866470959. At the time of purchase, it was clearly stated that the followers would be delivered within 0–24 hours. However, even after more than 24 hours...

I mistakenly sent 399 gifts on my Tango account and cannot retrieve them. These tokens were sent in error, and I’ve repeatedly requested their return from the recipient, but they are refusing to send them back. The tokens belong to me, and I urgently need assistance in recovering them. Despite my at...

On July 22, I transferred $75 via Yapı Kredi Bank to purchase gifts for my Tango Live account. I used the correct IBAN: TR59****************13 and completed the transfer successfully. However, the funds have not been credited to my account on the app, and the balance remains unchanged. What’s most ...

I added funds to my Tango account by sending money through an in-app IBAN transfer, but the tokens never showed up in my account. Hours later, I received a code, but I have no idea what it’s for or where to enter it. This is confusing and frustrating because my money is gone, and I still don’t have ...

I used the Tango Wheel app and sent money to buy gifts, but I never received the promised rewards or benefits in return. The app failed to credit my account with the gifts I paid for, making the entire transaction worthless. I want a full refund of the money I spent because I did not get what I paid...

I am absolutely furious with the Tango app! I agreed to a live stream with a model named Mimi for 299 coins, but after I sent the coins, she never started the broadcast! She completely failed to provide the service I paid for. I've sent her messages repeatedly, but I haven't received a single respo...

This has happened to me before. I gave my friend my money in my account but he can't exchange it for money. I don't know why, but he lost it and I need my money back. Otherwise, it would be very unfair for my friend to convert it into money. I lost my money. Please give me my money back.

I am absolutely furious with Tango! I purchased 209.99 ₺ worth of coins, but instead, my card was charged ₺250! This is a blatant overcharge, and it's not the first time this has happened either; I have multiple similar transactions where I've been ripped off. This is completely unacceptable. Tango...

I’m writing to express my deep frustration with the Tango app. Every time I send gifts to other users, they immediately block me afterward. This has caused me a lot of emotional pain, and I worry others will suffer the same way. It’s unfair and feels like a scam that preys on generous users like me....

Hello Tango Support Team, I don’t know why I’m having trouble recharging through your app and the Tango website. I’ve tried using different cards, but it still shows “payment incomplete.” I already checked with my bank, and there are no blocked transactions from Tango. This issue started today, and...

I’m incredibly frustrated with what just happened on the Tango app. A user asked me to send gifts to support their group, and I trusted them—so I sent the coins. Right after that, they blocked me, and now my coins are gone with no way to get them back. This feels like a scam, and I’m starting to bel...

I’ve had enough of the issues with Tango Live. I made 47 different purchases, and in one of them I was supposed to receive 100 coins, but I got nothing. Then, just yesterday, I made another purchase for ₺95, expecting 320 coins, and again—nothing was delivered. So far, I’ve lost a total of ₺140, an...

Today, I paid ₺74 on Tango to purchase 370 coins, but it's been over four hours and the coins still haven't been added to my account. This is completely unacceptable. The money was taken instantly, yet the service I paid for has not been delivered. To make matters worse, customer support is just a ...

I made a purchase on Tango and sent pearls to a broadcaster during a live stream. Right after receiving them, the broadcaster cut off communication and blocked me. I was left with no explanation and no way to resolve the situation directly. This is completely unfair and feels like a scam, especiall...

Hello, I recently made a ₺1,429.99 payment on Tango, but after logging in, nothing happened—none of the features I paid for were activated, and no service was delivered. I tried to access the platform as expected, but no transaction was completed, and I’m left without what I paid for. Since the ser...

I’m extremely disappointed with the lack of control and fairness on the Tango platform. As a user, I’ve sent gifts to several streamers with the expectation that they would fulfill their promised interactions—like showing a video or offering engagement in return. However, many broadcasters take the ...

I accidentally loaded coins on the Tango app and am now requesting a refund oftotal 8000Rs. The broadcasters on the platform misled me, causing financial loss. I feel taken advantage of and expect Tango to address this issue immediately. This incident has been highly disappointing, and I urge Tango ...