Since November 12, my Dolap order with tracking number 21044371432269 has not been delivered to me by Sürat Kargo. The package was supposed to arrive at the Küçükçekmece branch for home delivery, but it has been stuck at the Esenyurt transfer center and has not moved. When I called customer service about the issue, I only received the standard response, “We are very busy, there are thousands of packages,” and no solution was offered. I have experienced similar problems with Sürat Kargo before, and my frustration has repeated. As my order needs to arrive urgently, I request that my package be delivered as soon as possible.
My package with tracking number 48672173950239 has been stuck at the transfer centre since November 1, 2024, and after 11 days, there’s still no update. I’ve been trying to call the local branch, but I can’t seem to get through. I’ve been trying to reach Sürat Kargo’s customer service for a week, an...
My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...
My package with tracking number 25155247960952, which was supposed to be delivered from Istanbul to Konya via Sürat Kargo, was held at the departure city’s transfer center for two days and was not delivered on the scheduled date of 26/09/2025. It still has not reached Konya. I called Sürat Kargo cus...
Although my shipment with tracking number 15066204218131 was dispatched on Wednesday, I received a message on Friday stating that it “could not be delivered.” When I called the Branch today (Monday), I was told that my package would definitely be delivered within the day and no later than 19:00. Bec...
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
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