My Shipment Is Stuck Because Sürat Kargo Delayed Delivery
My shipment with tracking number 10076492512412 sent via Sürat Kargo has not been delivered for over a day, despite being within Istanbul and only 100 meters away from the Denizköşkler Branch. Since the morning of October 17, 2025, my package has been waiting at the branch without any delivery attempt. As the delivery address is a government office, it will be closed over the weekend, meaning the delivery will be delayed until Monday. I have experienced similar issues with this company before. Despite calling the branch multiple times, no one has answered, and I have not received any response from customer service either. Even though the shipment is free, such a long delay for such a short distance within the city is unacceptable. I request that my package be delivered as soon as possible.
Today is the 4th day, it is currently 15:15 and the package still hasn’t reached me. Official institutions are closed on Sundays, so you send out deliveries, if that’s how your system works, then fine. I still cannot reach the Denizköşkler branch by phone in any way. When I check the status in cargo tracking, it shows that the package is at the branch. What kind of system is this? What kind of operation, what kind of customer satisfaction, what kind of quality standard policy do you have? As a customer, I do not understand. There is a serious problem at this branch and you need to address it. Overall, the way you conduct business contradicts your own name. It never even occurs to you to prioritize a customer’s delayed package. By the way, the distance between the address and the branch is about 150 meters. No one from customer care calls in response to the complaint anyway. When you call customer care, the waiting time until you get connected is very long. There is no one to talk to. Even customer care cannot reach their own branch. There is no one at the branch to answer the phone. No one responds, the package has not been delivered. What kind of company are you that your name is 'Sürat' (meaning 'Speed'), but you operate at turtle speed?
Even though today is the 6th day, Denizköşkler Sürat Kargo still hasn't delivered the package. Their phones are still unreachable. There has been no response regarding the issue. What kind of company are you that you think you have the right to victimize people? Are you doing this arbitrarily? Don't you have a higher-level team or manager overseeing you? Don't you have a management that monitors, reports, and holds you accountable for your work and performance? Is there no one to contact at your company? Why hasn't my package been delivered to me yet? Is there anyone in this company who can answer these questions?
See the situation of your Sürat Kargo Avcılar Denizköşkler branch, the pictures say it all! The reason why no one answers the phones is because the receivers are not where they should be. Packages are thrown outside on the ground. What kind of workload, customer satisfaction, or service quality are you going to talk about? Please also make sure Mr. Cem Oğuz sees this, if it's not too much trouble!
