Cargo Stuck on Out for Delivery for Days - My Package Never Arrives

My package with tracking number 04741680901957, which is supposed to be delivered to my address, has been showing “out for delivery” for three days, yet it never arrives. I called customer service and was told it would be sent out for delivery again, but it still wasn’t delivered. Finally, I was told that I need to come and pick it up myself or it will be returned. This has happened many times before. I want my package to be delivered to my home as it should be.