My package, which was supposed to be delivered to the Sürat Kargo Sivas Sultan Şehir Branch, was sent out for delivery on 26.11.2025, but it was not handed over to me on the grounds that the vehicle was full, and I was told it would be postponed to the next day. I do not accept the arbitrary delay of a delivery that was already scheduled and out for distribution. I request that my package be delivered to my address today without further delay, and that this excuse not be used again to disrupt future deliveries.
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
My package with tracking number 25155247960952, which was supposed to be delivered from Istanbul to Konya via Sürat Kargo, was held at the departure city’s transfer center for two days and was not delivered on the scheduled date of 26/09/2025. It still has not reached Konya. I called Sürat Kargo cus...
My shipment with tracking number 10076492512412 sent via Sürat Kargo has not been delivered for over a day, despite being within Istanbul and only 100 meters away from the Denizköşkler Branch. Since the morning of October 17, 2025, my package has been waiting at the branch without any delivery attem...
On February 19, 2025, I called the Sürat Kargo Kıraç Branch to inform them that I would not be receiving my package and that it needed to be returned. After this call, I personally visited the branch and spoke with the cashier lady, who assured me that she had initiated the necessary procedures. How...
On November 1, 2025, I was expecting the delivery of my shipment with tracking number 13724961601159. However, the Sürat Kargo Alanya DDM branch refused to deliver it to my address, stating that I must pick it up from the branch. When I contacted customer service, they claimed my address was outside...
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