I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gürsu branch, and when I contacted the Bursa Gürsu branch, they redirected me back to the Nazilli Sanayi branch. Both branches keep referring me to each other and no concrete solution or information is provided about the fate of my shipment. I request that my package be urgently located and delivered to me. If the package cannot be found, I demand compensation for the full value of the contents, which is ₺5,000. I expect this issue to be resolved as soon as possible and for me to be informed in writing.
On September 5, I received information from Sürat Kargo that my package with tracking number 10122721411817, collected from the customer, was at the transfer center. Since then, for 4 days, there has been no further movement. When I called the Güngören Branch, I was told I would need to wait 1 week ...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
On June 3, I sent a shipment from the Izmir Işıkkent Branch with tracking number 15611613378431, and it has been completely lost. The package contained shoes worth approximately ₺15,000, and I have the invoice. During this process, I contacted Sürat Kargo customer service multiple times, and each ti...
Sürat Kargo has lost my shipment with tracking number 22314032253204, and it has been missing for 15 days now. I reached out to them 10 days ago, and they promised to take care of the issue, but I haven't heard anything from them since then. Contacting them is quite a struggle, and even when I manag...
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
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