My 3-meter-long order sent via Sürat Kargo has been kept at the branch for 10 days without any notification being provided to me. During this entire period, I received no phone call, SMS, or in-app notification. I had previously ordered the same product twice, and both were delivered without any issues by Sürat Kargo, so the size excuse is inconsistent and unconvincing to me. This morning, I called the branch and clearly stated, “Wait until Friday, I will arrange for someone to pick up the product.” However, only about two hours after this call, the vehicle I sent to collect the item was told “we cannot deliver it” and “the product has been returned,” and the shipment was not handed over. Returning my product without my permission, despite my explicit request to wait until Friday, and still not providing any notification is unacceptable irresponsibility. As a result, my package was kept at the branch for 10 days with zero communication, returned arbitrarily despite my instructions, and not even delivered to the person I sent for pickup. Even though the same product was delivered before without any issue, today different excuses were made, causing both financial and emotional distress. I request an urgent explanation from Sürat Kargo, a resolution to my grievance, and the initiation of necessary action against the responsible personnel.
After receiving the message "Your product will be delivered today" from Sürat Kargo, I found out that the product hadn't even been loaded onto the delivery vehicle. When I called customer service, they continuously created complaint forms but never actually solved the issue, just closing the forms w...
I recently had an issue with Sürat Kargo that has left me very upset and dissatisfied. My package was collected by the Gürsel branch on September 2nd, and the next day, it was marked as out for delivery by the Çamlıca branch. However, it wasn’t delivered, and I didn’t receive any updates. I patientl...
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
I’ve been waiting for my package to be delivered for 11 days. Sürat Kargo keeps giving excuses like “we came but couldn’t reach you” or “we called but couldn’t get through,” but we always have someone working at home, so it’s impossible that no one was there. Plus, this is a gated complex with a des...
For the past two weeks, my package has not been delivered due to the awful service of this Sürat Cargo branch. They send vague messages at odd hours claiming the package is “out for delivery” but never call or attempt to deliver. They leave notes saying, "We arrived, couldn’t find the location," yet...
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