On November 13, I sent a package via Sürat Kargo from Tokat to Ankara with tracking number 83136224791228. In the system, it only appears as having arrived at the transfer center on November 13, and afterward no further action was taken—it's as if the package simply disappeared. I cannot obtain any information about where my shipment is, what happened to it, or its current status. During this process, I called customer service and the relevant departments many times, and countless tickets were created; yet no one called me back and no solution was provided. The complete lack of updates and the fact that the process was left unattended caused significant distress. Although the package may be worth less than ₺5,000 materially, it contained something with high sentimental value and professional importance for me. Due to this carelessness and indifference, I suffered considerable emotional and reputational damage. I request that my shipment be urgently located and delivered to the recipient; if this is not possible, I demand full compensation for my loss. I also request that Sürat Kargo be inspected for such irresponsibility and negligence, and that necessary measures be taken to prevent similar incidents in the future.
I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü...
On June 3, I sent a shipment from the Izmir Işıkkent Branch with tracking number 15611613378431, and it has been completely lost. The package contained shoes worth approximately ₺15,000, and I have the invoice. During this process, I contacted Sürat Kargo customer service multiple times, and each ti...
On September 5, I received information from Sürat Kargo that my package with tracking number 10122721411817, collected from the customer, was at the transfer center. Since then, for 4 days, there has been no further movement. When I called the Güngören Branch, I was told I would need to wait 1 week ...
On November 29, the authorised branch of Sürat Kargo stated that my package was delivered to me, but I have yet to receive it. Your tracking number is 20013958972158. I reached out for information and was informed that the package had been delivered, but that is simply not accurate. I find it hard t...
Today at 16:34, I saw that my cargo, which was meant to be delivered by Sürat Kargo in Ankara, was showing "no news" in the tracking system. It's difficult for me to grasp how a shipment could go missing or be misplaced upon arriving in Ankara. I promptly submitted the required complaints through th...
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