The hobby collectible toy package I received through Sürat Kargo’s İzmir Çiğli branch was clearly damaged upon delivery. The package had significant deformations, and when I opened it, I saw that the toy was completely unusable. This toy holds both financial and sentimental value for me, worth around ₺400. I tried to contact the courier company, but I couldn’t file a complaint because I was unable to upload photos. It is unacceptable that my package was handled so carelessly and damaged this way. I request that my loss be compensated as soon as possible and that the amount I paid be refunded. I also expect necessary measures to be taken to prevent such issues from happening again.
I spent ₺550 to send a package, yet it was returned to me without ever being delivered. The package arrived back in a terrible state, completely soaked and damaged. Upon further investigation, I discovered that the Sürat Kargo employee noted a phone number that I do not recognise, despite the addres...
We sent a package to a customer through Sürat Kargo. They delivered a product worth ₺650 without placing it in a cargo bag, causing the package to tear on the way. Since it was a knitted item, it got covered in dirt and dust from the truck bed, and the customer refused to accept it and returned it. ...
I ordered products from English Home, which were delivered by Sürat Kargo Branch within two days. However, when I received the package, it was torn, and foam cartons were scattered inside. Upon opening the package, I found three of the four items I had ordered, but the box containing the deer figuri...
I returned a product to the store I purchased it from for an exchange. When I tracked the shipment using the tracking number, I saw that the package was sent back to me a week later. It never reached the store, and they decided on their own to return it to me. When I contacted the store, they said t...
On November 13, I sent a package via Sürat Kargo from Tokat to Ankara with tracking number 83136224791228. In the system, it only appears as having arrived at the transfer center on November 13, and afterward no further action was taken—it's as if the package simply disappeared. I cannot obtain any ...
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