I placed an order via Trendyol from the store named Beniizle Consept, and the shipment was sent with Sürat Kargo. However, my cargo was not delivered to me; it was delivered to an unknown address without even informing me. When I later checked, I was told that it had been delivered somewhere else. We went to the address they mentioned, but my cargo was not there. My shipment tracking number is 20619467167061. This incident occurred on Tuesday, December 2. During this period, I contacted both Sürat Kargo and Trendyol customer service. Sürat Kargo only said that they could create a complaint record and asked me to call the branch. When I called the branch today, the staff there behaved in a disrespectful way, almost mocking me, and still did not offer a solution. Trendyol, on the other hand, first said “it may be with your neighbor” and gave me a 5-day waiting period, and I was only able to create a complaint today. I do not accept being asked to wait while my shipment is clearly lost and was delivered to an address I do not know. The order amount was approximately ₺1,200, but more importantly, it contained a special personal item that is now lost. I am not being called, my cargo is not brought to me, and no one is taking responsibility for finding it. I request that my cargo be urgently found and delivered to me, or if it is indeed lost, that my fee be refunded without further delay. I also request that the attitude of the branch I called, where I felt I was being mocked, be examined.
The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...
My product, purchased via Trendyol and handed over to Sürat Kargo on 19.10.2024, has still not been delivered to me. After reporting my complaint to the headquarters, my family members contacted the Sürat Kargo Kanarya branch. They were met with rude and unprofessional responses such as, "Don't you ...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
I made an order on Trendyol, and it got passed to Sürat Kargo with the tracking number 1839112176168. The package showed up at the Altınşehir branch on October 1st, which is where deliveries go down. I've been getting notifications for the last week that my package is out for delivery, but no one ha...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
Comments