On 13.11.2025, my shipment with tracking number 12013310152240 appeared as “loaded onto the vehicle” at the Maltepe transfer center, but just like what happened to me before, my package went missing. This is the second lost shipment I have experienced with Sürat Kargo. For the previous lost package, I applied to the Consumer Arbitration Committee; for this shipment, I filed complaints with both the Consumer Arbitration Committee and the Ministry of Transport and Infrastructure. The package contained a pair of green boots worth ₺1000. The sender is M*** A***, and the shipment was made through the Dolap application. I personally went to the Kozyatağı branch in addition to the Maltepe transfer center, but no solution was offered. I also contacted Sürat Kargo customer service, and they said there was nothing they could do except take action for delivery. However, I am certain the package was received, and no progress has been made. To avoid further harm, I request reimbursement of the value of my missing shipment.
I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
Sürat Kargo has lost my shipment with tracking number 22314032253204, and it has been missing for 15 days now. I reached out to them 10 days ago, and they promised to take care of the issue, but I haven't heard anything from them since then. Contacting them is quite a struggle, and even when I manag...
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