I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
I placed an order through SuperStep Online on October 19, 2025, but as of November 3, 2025, my order has still not been delivered. I have tried contacting SuperStep through their customer service numbers, but I have been unable to reach anyone. I also sent an email and filed a complaint, but I have...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
Nine days ago I ordered a school backpack from SuperStep and paid ₺4,288.90 by credit card (Order No: 8301542837621228). However, it has not been delivered to date and I have received no communication. Although the order shows as “shipped” in the system, after speaking with customer service three ti...
On September 23, 2024, I purchased a pair of New Balance 530 sneakers from the House of Step Istiklal Street store (transaction no: 679874, terminal no: 01643566). After less than a year of very light use, I noticed that the shoe started tearing at the stitching, as clearly shown in the attached pho...
On July 12, 2025, I bought a pair of New Balance 1906R Unisex Green Sneakers (Size 42) for about ₺6,200 from SuperStep. I only wore the shoes three times before a serious defect appeared on the sole of the right shoe by July 18. I have photographic evidence showing the damage. I returned the shoes t...
"My issue has been resolved and the product was delivered. Would I buy a product from this brand again? Yes, I would, because there is someone to communicate with and I know they work to resolve your problems. Thank you."
I ordered a product from SuperStep on July 11, and the invoice was issued the next day, July 12. However, as of today—12 full days later—the item stil...
On 02.06.2025 at 13:49, I purchased a pair of Adidas shoes from the SüperStep store for ₺5,649. I didn’t even wear the shoes for a full day—only for about two hours—and they caused a wound on my right foot. It was impossible to continue wearing them. I reported the issue to the store, and they direc...
"Thank you 41 Burda Super Step team. You are amazing."
I ordered a pair of Birkenstock slippers from SuperStep, but I was sent a pair of Adidas men’s shoes instead. The packaging was clearly mismatched, and it was obvious that no quality check had been done before shipping. Due to this mistake, I had to pay for shipping twice and have been seriously inc...
I purchased a pair of orthopedic sports shoes from SuperStep for my father, with the expectation that they would offer the comfort and support he requires for his daily walks. Regrettably, after only six months, I noticed that the inner lining of the shoes began to peel quite noticeably. These shoes...
On May 29, 2025, at 4:44 PM, I entered my card details through the app on my phone to purchase a New Balance t-shirt, and ₺1,678.90 was withdrawn from my card. However, the product does not appear in my orders. I submitted a support request explaining the situation, and I was asked to share the firs...
We went to the SuperStep store on Sunday, June 1st, around 7:00 PM. We wanted to buy two pairs of shoes for our child and have one of them customized. We purchased one pair of New Balance and one pair of Converse. At the checkout, we had to wait about 25 minutes while the sales associate struggled w...
In December 2024, I bought light gray suede and fabric mixture sneakers from the House of step store and paid ₺7248. The store employee stated that he had a 2-year warranty. Since it was not suitable to be worn in the winter season, when I noticed that the inner lining in the fabric section was open...
I complained about SuperStep to Consumer Rights on 09.07.2024 with the complaint number 2024/1607.1807. The insides of the shoes I bought from SuperStep as Skechers ripped even though I used them for a few months. I complained to the Consumer Committee, but even though the committee has the right to...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
The Nike Blazer Jumbo shoes I purchased from SuperStep were returned to me with the claim that the issue was due to user error. However, the tearing or splitting at the stitching areas is absolutely not a user-related fault. It is clearly a result of poor product quality. I will continue to pursue m...
The shoes I bought from the SuperStep store were sent without checking the sizes. One was size 43, and the other was size 42, but I did not notice at first. After wearing them for a while, they started to feel tight, and that’s when I realized the issue. I requested a return, but they rejected it, c...
There is no worse place than 'Eren Perakende,' which sells SuperStep products. Neither the store employees nor the customer representatives are competent. This company seems to hire people who don’t even know how to communicate, and I will file complaints everywhere. They can’t even provide a proper...
I bought Converse from SuperStep on 17.10.2024 for ₺4200. I used the product 5 times in total and the back of the product was torn. This rupture occurred on both sides. When I sent it for the first review, I received a message saying that the product was like this due to user error, but I have used ...
Hello, I purchased Lacoste men's shoes through the SuperStep application for ₺3,999. After just 2 months of use, the back part of the shoes tore. Despite taking good care of the shoes and using them under normal conditions, the material clearly did not meet quality expectations. I sent the product f...
I placed an order through the SuperStep app, but the product was sent by Intersport (which apparently is part of their group). I wasn’t aware of this when I made the purchase. The product arrived, but it didn’t fit. There’s no easy return button on the app or website, so I called customer service. T...
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
I went to a SuperStep store to exchange products purchased by my spouse, well within the return and exchange period. During the exchange, no one informed me that I would lose my right to a refund after the exchange. The store staff failed to provide any information about this critical policy, and no...