We went to the SuperStep store on Sunday, June 1st, around 7:00 PM. We wanted to buy two pairs of shoes for our child and have one of them customized. We purchased one pair of New Balance and one pair of Converse. At the checkout, we had to wait about 25 minutes while the sales associate struggled with a register issue and the manager came and went. Eventually, we were sent upstairs, but even there, we were kept waiting for another 15 minutes. Then we were told that the designer had already left at 6:00 PM. When we asked why we had been made to wait so long and why no one informed us earlier, one of the employees told us to write down our design and phone number, saying they would pass it on to the designer. We left our number and the design. Today is Wednesday, June 4th, and I need to pick up the shoes I bought as a holiday gift for my son either today or tomorrow. However, I have no way of going to the store, and they are not answering the phone. No one has contacted me, and I cannot access the product I paid for. The product is still at the store, and I have never seen such an unprofessional and careless team in my life.
I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
I purchased Converse shoes from SuperStep, but they’ve been extremely uncomfortable to wear. After standing for just an hour, I experience cramps in my toes. I sent the shoes for inspection twice, but SuperStep claimed there’s no issue with the product. This response is unacceptable, as the shoes a...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
I went to a SuperStep store to exchange products purchased by my spouse, well within the return and exchange period. During the exchange, no one informed me that I would lose my right to a refund after the exchange. The store staff failed to provide any information about this critical policy, and no...
There is no worse place than 'Eren Perakende,' which sells SuperStep products. Neither the store employees nor the customer representatives are competent. This company seems to hire people who don’t even know how to communicate, and I will file complaints everywhere. They can’t even provide a proper...
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