I bought Converse from SuperStep on 17.10.2024 for ₺4200. I used the product 5 times in total and the back of the product was torn. This rupture occurred on both sides. When I sent it for the first review, I received a message saying that the product was like this due to user error, but I have used the product very little, so this cannot be possible. When I called customer service, they said that I used the product by stepping on it and took it off without untying the laces, but this is never the case. I am not a child, I know how to use shoes. So customer service is making fun of me too. I am the victim here and no help is provided. I will never shop here again and if nothing is done I will apply to the Consumer Arbitration Committee. I need to get back to you urgently.
On 02.06.2025 at 13:49, I purchased a pair of Adidas shoes from the SüperStep store for ₺5,649. I didn’t even wear the shoes for a full day—only for about two hours—and they caused a wound on my right foot. It was impossible to continue wearing them. I reported the issue to the store, and they direc...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
I purchased a pair of Converse Chuck Taylor sneakers from SuperStep, and within just one year, the sole started detaching from the shoe. I sent it in for an inspection, fully expecting the company to stand behind its product. However, I was denied a refund or replacement, with the excuse that it was...
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
Comments