On July 12, 2025, I bought a pair of New Balance 1906R Unisex Green Sneakers (Size 42) for about ₺6,200 from SuperStep. I only wore the shoes three times before a serious defect appeared on the sole of the right shoe by July 18. I have photographic evidence showing the damage. I returned the shoes to the Sak Cadde54 branch on July 21, and the return was logged under ticket SUP121573 as “Accepted via Photograph.” However, the store gave me no formal receipt—only allowed me to take a photo of their system screen. Despite visiting the store several times, I was told vague excuses like “the product is on the way.” As of August 7, the staff told me the same model is no longer available and that I would need to pay extra if I wanted a different item. But I am not asking for something completely different—I want the same model in grey (New Balance 1906 Lifestyle Unisex Grey Sneakers, Size 42), which is currently priced between ₺9,200–₺9,700. Under Article 11 of Turkish Consumer Law No. 6502, I am entitled to a free replacement for defective goods without paying the difference. Despite this, the store manager dismissed my request and told me to take it to the Consumer Arbitration Committee. I am not requesting a refund—I am demanding that my legal right to a free replacement be respected, and I expect the alternative color of the same model to be provided at no extra cost. If it becomes unavailable, I will only accept an equivalent item in value and quality.
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
On 02.06.2025 at 13:49, I purchased a pair of Adidas shoes from the SüperStep store for ₺5,649. I didn’t even wear the shoes for a full day—only for about two hours—and they caused a wound on my right foot. It was impossible to continue wearing them. I reported the issue to the store, and they direc...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
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