I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franchise store, and therefore they could not send it in. Despite this, when I contacted customer service, I was told that the store should be able to accept and send the product for inspection. Even after sharing this information with them, SuperStep store still refused to take the shoes in. This contradictory behavior and refusal to process my request left me unable to proceed and caused inconvenience. Today, I submitted the same shoes to the Cevahir Mall SuperStep store and created a request for inspection without any issues. Since Cevahir Mall accepted the product smoothly, I am filing a complaint against the Forum Istanbul Mall SuperStep store for refusing to take the product and making the process unnecessarily difficult. Due to these issues, which I believe are manufacturing defects, I request that my shoes be inspected and replaced if deemed appropriate.
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
On July 12, 2025, I bought a pair of New Balance 1906R Unisex Green Sneakers (Size 42) for about ₺6,200 from SuperStep. I only wore the shoes three times before a serious defect appeared on the sole of the right shoe by July 18. I have photographic evidence showing the damage. I returned the shoes t...
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