Nine days ago I ordered a school backpack from SuperStep and paid ₺4,288.90 by credit card (Order No: 8301542837621228). However, it has not been delivered to date and I have received no communication. Although the order shows as “shipped” in the system, after speaking with customer service three times I was informed that the item has not actually left the warehouse. On two occasions I was told “it will be shipped today,” but nothing happened. Schools have already opened and we urgently need the backpack; my child has been forced to go to school in a plastic bag for days. I demand immediate delivery of my order and request that our grievance be resolved without delay.
On September 25, 2024, I placed an order on SuperStep’s website (Order No: 2720609617723232.002) for an Adidas Originals 3 Stripe Women’s Yellow T-Shi...
On May 29, 2025, at 4:44 PM, I entered my card details through the app on my phone to purchase a New Balance t-shirt, and ₺1,678.90 was withdrawn from my card. However, the product does not appear in my orders. I submitted a support request explaining the situation, and I was asked to share the firs...
I placed an order through SuperStep Online on October 19, 2025, but as of November 3, 2025, my order has still not been delivered. I have tried contacting SuperStep through their customer service numbers, but I have been unable to reach anyone. I also sent an email and filed a complaint, but I have...
On July 12, 2025, I bought a pair of New Balance 1906R Unisex Green Sneakers (Size 42) for about ₺6,200 from SuperStep. I only wore the shoes three times before a serious defect appeared on the sole of the right shoe by July 18. I have photographic evidence showing the damage. I returned the shoes t...
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