There is no worse place than 'Eren Perakende,' which sells SuperStep products. Neither the store employees nor the customer representatives are competent. This company seems to hire people who don’t even know how to communicate, and I will file complaints everywhere. They can’t even provide a proper explanation for a single pair of shoes. When I asked a simple question about the product, they gave vague and inconsistent answers, making it clear they had no real knowledge. No explanation, no exchange—just nothing. Even when I tried to escalate the issue, I was met with indifference, as if my concern didn’t matter at all. Customer satisfaction is nonexistent, and I regret ever shopping from them.
I purchased Converse shoes from SuperStep, but they’ve been extremely uncomfortable to wear. After standing for just an hour, I experience cramps in my toes. I sent the shoes for inspection twice, but SuperStep claimed there’s no issue with the product. This response is unacceptable, as the shoes a...
I purchased two pairs of Skechers from SuperStep, expecting quality and durability. However, both pairs tore within just one week of use. This is completely unacceptable for a brand that claims to offer high-quality footwear. I sent the shoes in for warranty service, but they were returned without ...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
In February, I purchased Skechers shoes from the Watergarden SuperStep store, expecting durability for the price. However, within just six months, the side corner near the laces completely tore open, even before facing a full winter season. Cheaper shoes I’ve purchased in the past have held up bette...
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
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