SuperStep Made Returning My Intersport Order Impossible Without Printing an Invoice
I placed an order through the SuperStep app, but the product was sent by Intersport (which apparently is part of their group). I wasn’t aware of this when I made the purchase. The product arrived, but it didn’t fit. There’s no easy return button on the app or website, so I called customer service. They told me it’s because SuperStep wasn’t the sender. (But isn’t it still part of your group?) Anyway, they gave me a return code, but here’s where it gets bizarre: they asked me to include the reason for the return on the invoice. I told them there was no invoice, and they said, “Yes, it’s now an electronic invoice. Go into the app, print it out, and put it in the box.” I’ve ordered countless times from Hepsiburada, Trendyol, and Amazon, and I’ve never experienced anything so ridiculous. Do I now need to buy a printer just to make a return? (Maybe SuperStep should start selling printers too since they’re necessary for returns!) In short, I’m beyond annoyed with SuperStep, who seems to be doing everything possible to avoid accepting returns. I used to shop at their stores, but after this, never again.
SuperStep called me. (Customer representative Ms. Merve) She said they can't accept the product without an invoice. As if sending the invoice is my responsibility. However, it is SuperStep itself that did not send my invoice. But if I post a positive review on the complaint site, they said they would accept it without an invoice. How generous of them. Sometimes you lose money, but you gain a very important experience. Shopping from SuperStep again? This is not called shopping.
