I placed an order through the SuperStep app, but the product was sent by Intersport (which apparently is part of their group). I wasn’t aware of this when I made the purchase. The product arrived, but it didn’t fit. There’s no easy return button on the app or website, so I called customer service. They told me it’s because SuperStep wasn’t the sender. (But isn’t it still part of your group?) Anyway, they gave me a return code, but here’s where it gets bizarre: they asked me to include the reason for the return on the invoice. I told them there was no invoice, and they said, “Yes, it’s now an electronic invoice. Go into the app, print it out, and put it in the box.” I’ve ordered countless times from Hepsiburada, Trendyol, and Amazon, and I’ve never experienced anything so ridiculous. Do I now need to buy a printer just to make a return? (Maybe SuperStep should start selling printers too since they’re necessary for returns!) In short, I’m beyond annoyed with SuperStep, who seems to be doing everything possible to avoid accepting returns. I used to shop at their stores, but after this, never again.
The shoes I bought from the SuperStep store were sent without checking the sizes. One was size 43, and the other was size 42, but I did not notice at first. After wearing them for a while, they started to feel tight, and that’s when I realized the issue. I requested a return, but they rejected it, c...
I went to a SuperStep store to exchange products purchased by my spouse, well within the return and exchange period. During the exchange, no one informed me that I would lose my right to a refund after the exchange. The store staff failed to provide any information about this critical policy, and no...
On May 29, 2025, at 4:44 PM, I entered my card details through the app on my phone to purchase a New Balance t-shirt, and ₺1,678.90 was withdrawn from my card. However, the product does not appear in my orders. I submitted a support request explaining the situation, and I was asked to share the firs...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
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