I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result, and it was rejected. Shopping at SuperStep has been a regret. If there was no defect in the shoes, they wouldn’t have hurt my foot. The message I received said there was no problem with the product. I feel wronged—I paid a significant amount of money. Forget about a refund—they didn’t even offer an exchange.
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
I purchased Converse shoes from SuperStep, but they’ve been extremely uncomfortable to wear. After standing for just an hour, I experience cramps in my toes. I sent the shoes for inspection twice, but SuperStep claimed there’s no issue with the product. This response is unacceptable, as the shoes a...
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
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