I ordered a product from SuperStep on July 11, and the invoice was issued the next day, July 12. However, as of today—12 full days later—the item still hasn’t been shipped. For a company that claims to be corporate and reliable, this kind of delay is shocking. I already paid for the item, the invoice was generated, but the package hasn’t even left the warehouse.
I’ve called customer service five days in a row. Every time, they say, “We’ve noted it down,” or “We’ve informed the courier,” but nothing ever happens. Nobody can give me a clear update or shipping date. What kind of organized operation is this?
I’ve received products from China through Temu in under 10 days. Meanwhile, a local retail item in Turkey can’t make it to me in 12? At this rate, it might take 15 to 20 days—if it even arrives.
This experience has been incredibly frustrating and disappointing. I urge SuperStep to stop misleading customers and resolve this issue immediately. We deserve better service.
Nine days ago I ordered a school backpack from SuperStep and paid ₺4,288.90 by credit card (Order No: 8301542837621228). However, it has not been delivered to date and I have received no communication. Although the order shows as “shipped” in the system, after speaking with customer service three ti...
I placed an order through SuperStep Online on October 19, 2025, but as of November 3, 2025, my order has still not been delivered. I have tried contacting SuperStep through their customer service numbers, but I have been unable to reach anyone. I also sent an email and filed a complaint, but I have...
On November 17, 2024, at 21:35, I placed an order for shoes through the SuperStep website, adding extra products to meet specific campaign conditions. On November 23, 2024, at 14:52, I received a call from SuperStep asking if I wanted to cancel the order or wait because of a delay. I clearly stated ...
On November 17, 2024, at 9:35 PM, I placed an order for a pair of shoes on the SuperStep website, adding additional items to meet the campaign requirements. On November 23, 2024, at 2:52 PM, I received a call from SuperStep informing me that my order would be delayed. They asked if I wanted to cance...
On May 29, 2025, at 4:44 PM, I entered my card details through the app on my phone to purchase a New Balance t-shirt, and ₺1,678.90 was withdrawn from my card. However, the product does not appear in my orders. I submitted a support request explaining the situation, and I was asked to share the firs...
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