I went to a SuperStep store to exchange products purchased by my spouse, well within the return and exchange period. During the exchange, no one informed me that I would lose my right to a refund after the exchange. The store staff failed to provide any information about this critical policy, and now they’re holding me responsible for their negligence.
When I tried to return two items (still boxed and with tags) within a week, I was told that I could no longer receive a refund due to the prior exchange. Instead, they offered a store credit, which I don’t want, as there are no other suitable products for me to purchase. SuperStep, you cannot withhold my money. I want to return the items and receive my refund immediately. Please resolve this issue promptly!
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
The shoes I bought from the SuperStep store were sent without checking the sizes. One was size 43, and the other was size 42, but I did not notice at first. After wearing them for a while, they started to feel tight, and that’s when I realized the issue. I requested a return, but they rejected it, c...
I purchased Converse shoes from SuperStep, but they’ve been extremely uncomfortable to wear. After standing for just an hour, I experience cramps in my toes. I sent the shoes for inspection twice, but SuperStep claimed there’s no issue with the product. This response is unacceptable, as the shoes a...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
I purchased a pair of Converse Chuck Taylor sneakers from SuperStep, and within just one year, the sole started detaching from the shoe. I sent it in for an inspection, fully expecting the company to stand behind its product. However, I was denied a refund or replacement, with the excuse that it was...
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