I traveled internationally with SunExpress, including a domestic connection. Despite having a meal included on my domestic flight, I was told I wouldn't receive one and had to buy expensive food at the airport. They promised to reimburse me, but I had to pay a premium because of their oversight.
On the international leg, they didn't serve my meal until I explicitly asked for it. Additionally, one of my suitcases arrived severely damaged. When I tried to file a report at the airport, the staff said they don't handle reports for SunExpress. Attempting to complete an online form resulted in a "page not found" error.
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
After my SunExpress flight, my suitcase was damaged, and I filed a report at the airport. However, the follow-up process has been a nightmare. I was instructed to send an email with photos of the damage, but the response I received required an English reply. Neither my spouse nor I speak English, an...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I asked the same question three times through the SunExpress WhatsApp line before buying my ticket. I was wondering if I could fly while being 36 weeks pregnant. I was informed that I could join the flight without needing any documents. Based on this info, I purchased a ticket. But I couldn't get on...
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