Sunexpress Airlines Missing Meal and Damaged Baggage Complaint
I traveled internationally with SunExpress, including a domestic connection. Despite having a meal included on my domestic flight, I was told I wouldn't receive one and had to buy expensive food at the airport. They promised to reimburse me, but I had to pay a premium because of their oversight.
On the international leg, they didn't serve my meal until I explicitly asked for it. Additionally, one of my suitcases arrived severely damaged. When I tried to file a report at the airport, the staff said they don't handle reports for SunExpress. Attempting to complete an online form resulted in a "page not found" error.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, our products, and services. Our solution center will review the matter you have conveyed and get in touch with you as soon as possible. Best regards,
Nobody contacted me.
