I asked the same question three times through the SunExpress WhatsApp line before buying my ticket. I was wondering if I could fly while being 36 weeks pregnant. I was informed that I could join the flight without needing any documents. Based on this info, I purchased a ticket. But I couldn't get on the plane at the airport; they even wanted a medical report. I asked to reschedule the ticket for the following day, but they didn't do it. My ticket wasn't refunded or transferred to the next day, so I ended up wasting my money. SunExpress doesn't even bother to address complaints or requests. I want to be compensated for what I went through.
I bought a flight ticket from Sunexpress airlines on April 29th for a flight from Izmir to Milan. Unfortunately, my doctor advised me not to fly due to a threatened miscarriage during my pregnancy. When I contacted Sunexpress for a refund, they were not helpful, even though I provided a medical repo...
SunExpress Airlines disrupted my vacation plans months ago, offering to cancel my flight just three weeks before departure or postpone it by a day. I opened case number 0906988 on June 27th regarding this issue, but received no response. Despite assurances on July 5th that I would hear back the same...
I traveled internationally with SunExpress, including a domestic connection. Despite having a meal included on my domestic flight, I was told I wouldn't receive one and had to buy expensive food at the airport. They promised to reimburse me, but I had to pay a premium because of their oversight. On...
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
SunExpress Airlines made me wait at the counter for a while and then claimed that I was late. I wasn't informed about anything until I asked on my own, yet I was still blamed for whatever happened behind the counter. After waiting, I requested to speak with a manager, but I was told that there was n...
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