I have been experiencing an issue with the Sugo application for 11 days. When I try to log in to the app, I encounter a ...phone ban problem and I am unable to access my account or use the service. I have not been informed of any reason for this ban, and as far as I know there is no legitimate reason f
On 05/13/2026 at around 8:35 PM, I made two separate top-up payments in the Sugo app using my bank card. Out of these tr...ansactions, which totaled $11, the goins from one of the payments were never credited to my account. Because the transaction receipt appears as blocked in the system, I am unable
I request the permanent deletion of my account on the Sugo application. I no longer want to use this account, and I also... do not want my information to continue being stored in the system. My account is registered under the name Poyraz S*****, and my email address is p*********@gmail.com. I want all
My Sugo device was banned on May 10 due to alleged suspicious activity, device-related issues, and policy violations. Ho...wever, I was never given any concrete reason, detailed explanation, or proper notification regarding the restriction, so I still do not clearly understand why my device was banned.
I am writing to report a fake and abusive account on the SUGO platform with the ID 146875***. This account is using fake... profile pictures and creating illegal ads inside the chat rooms. The user behind this account is requesting to receive coins in exchange for sending illegal sexual photos. In addi
I created a refund request for a transaction made through Sugo, but during a conversation with customer service on the v...ery same day, not only was my refund denied, but I was also treated with an extremely disrespectful attitude. When I explained that the payment had been made from a family account,
I have a personal account on Sugo, and for four days, I have not been able to access either my main account or my backup... accounts. When I try to log in, a message appears stating that I have violated the rules, but I have not received any email or notification explaining exactly what rule I supposed
My Sugo gaming account was suddenly banned even though I did not violate any rules. I had normally been using the accoun...t in Turkey, and later I traveled to China, where I continued logging in from the same device. When I tried accessing my account, I received a warning saying, “current device has b
I am writing regarding my Sugo account, which was banned today. When I tried to access my account, I was informed that i...t has been permanently banned and will not be reinstated. Support also stated that the decision is final. I understand that my account was banned because I promoted another app. I
My Sugo account with User ID +96179357*** was permanently suspended on 30/04/2026 because I used a photo of a public pol...itical figure as my profile background. The suspension came as a shock to me, as I did not intend to impersonate this person, promote any political agenda, or violate the platform’
I have been using the Sugo app regularly on my Android device for approximately two years. Today, my account was permane...ntly banned for alleged “pornography.” During the live stream, I was only lying down and wearing a tank top. I absolutely did not engage in any inappropriate or pornographic behavi
Approximately three hours ago, my account that I use for gaming on the Sugo app was blocked without any reason being pro...vided. Even though I did not violate any rules, I can no longer access my account, and this situation is causing me serious frustration and inconvenience. Although I expected a re
A few days ago, I downloaded the Sugo mobile app after being directed by an influencer on Instagram who promised to give... away phones. Not only were those promises not fulfilled, but I also no longer want my account or personal information to remain on this platform under any circumstances. When I t
I am using the Sugo app on an Android phone and for a while now the messaging feature has not been working at all. My me...ssages are not sending under any circumstances, and this problem occurs all the time, not just occasionally, which prevents me from using the app as intended. I contacted Sugo cust
For about three years, we have been experiencing a serious system issue on the Sugo app that affects both male and femal...e users. In the messaging section, we are unable to send normal, harmless words because the system blocks them as if they were inappropriate. Instead of being able to express ourse
As of today, I am unable to log into the Sugo and Sugo Lite apps from my Samsung A51 phone. I was previously using both ...applications without any issues, but now I receive a “suspicious device” warning and cannot access either app. I had been purchasing in-app Colin’s credits, and I currently have a
I contacted the in-app help center on Sugo because I was unable to withdraw my money from my account registered under th...e name “Buse Yur***.” A person there claimed they would assist me, but instead changed my account from a female profile to a male profile and then had my account suspended. As a re
I am using the Sugo Lite voice chat application on my Infinix Hot 30 (model... X6831), and on April 26, 2026, my account was suddenly banned without any
For a long time now, I have been receiving an “abnormal device” error when trying to log into the Sugo app. For approxim...ately 2 months, I have been unable to access my account normally and cannot use the application at all. I have not received any explanation or response regarding this issue. Even
I have been using a Sugo Live account that has now been banned without a clear reason, and I am requesting that it be re...opened immediately. My account details are as follows: phone number 031774130**, email address naveedmunir2***@gmail.com, and user ID 235194136. My account was banned while I was a
I am writing regarding an issue I am experiencing with my Sugo Mobile account. My username is “Zack J. Q***”. As of yest...erday, I appear to be banned even though I have not violated any rules to my knowledge. When I try to use my account, I receive an error message and I am unable to edit my account
My Sugo account was banned on 16.04.2026, and I am shocked and disappointed by this decision. I manage an agency on the ...platform and have invested significant time and effort into growing my team and expanding our presence on Sugo. When I tried to log in, I only saw a generic message saying that my
On April 12, 2025, I suddenly lost access to my accounts through the Sugo app after receiving a “device blocked” message... that prevents me from logging in. Since that date, I have been completely unable to use my accounts from my device due to this restriction. Despite my attempts to resolve the iss
I recently registered for the Sugo app, and from the moment I created my account, I have been unable to use basic commun...ication features such as private messages and chat/mic. Every time I try to send a private message or speak on the mic, I receive a restriction notice saying that I need to join an
