In the wallet section of the Sugo app, I only see the option to “exchange” diamonds, and the withdrawal option does not appear at all. Since December 13, 2025, whenever I access my wallet, I only see the exchange option, which means I can’t even submit a withdrawal request. I currently have approxi...
My account on the Sugo app was restricted without any valid reason. Before the restriction, someone reported me, but there is no concrete justification, violation, or evidence-based explanation to support this action. After the restriction, Sugo did not provide me with any written or clear explanat...
I am writing to report a serious problem I am experiencing with Hercules Entertainment Agency in Indonesia. I have only been under this agency for about five days, but I already want to leave and end all ties with them. When I told them clearly that I wanted to leave the agency, they refused to give...
My account on the Sugo platform was recently blocked without any stated reason. When I try to log in, I see a warning that says, “Your Sugo account has been blocked. Get detailed information here: sugochat.com,” and I’m unable to access my account. Yesterday, the account was briefly reopened, but i...
My Sugo account named “Ceyloşş” was suspended about half an hour ago. The post that led to the suspension was shared by mistake, and I regret it. I want to state clearly that I will be much more careful in the future and will use the platform responsibly. Because my account is suspended, I cannot c...
My Sugo account linked to the mobile number 8318173*** was banned on 06-12-2025 with a message stating “Due to suspected violations of the User Agreement and regulations, your account has been banned. If you have any questions, please cont...”. I do not understand what specific violation I am accuse...
The Sugo app linked to my Apple account has been withdrawing money from my account for a long time without my request or consent. Since last year, automatic withdrawals have been made without me taking any action, and this situation has become extremely frustrating. Because of these unauthorized ch...
I am using the Sugo app on an Android device and recently I have been unable to log in properly. When I open the app, it shows a warning that my device is not normal or is flagged, and I cannot proceed with a normal login process. This problem still continues and happens every time I open the app. I...
On the Sugo app, my account with ID 36734083 was given a 24-hour penalty even though I did not violate any rules. At around 07:31, while I was live on camera, I suddenly received a warning saying: “Due to recent activities related to violations of community guidelines, you are banned from joining vo...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
My Sugo account was closed about 10 hours ago for an alleged “rule violation,” but I did not receive any email or in-app notification about the decision. Because of this, I have no idea which rule I supposedly violated or on what basis my account was closed. I only used my account to chat with frie...
My Sugo account was permanently banned yesterday with the notice “this device has been banned due to suspicious activity and violations,” even though I have never engaged in any political activity. When I contacted the support team, they told me that the ban was issued for political reasons. However...
I need my device unblocked so I can access my Sugo account again. I have important data that I must finish, and being locked out is causing real trouble for me. Please process my request and restore my access as soon as possible.
My Sugo account has been restricted for the past 3–4 hours without any explanation, and because of this, I am unable to send messages. Since I couldn’t find in-app support, I tried reaching out through the AI assistant, but it also didn’t give me any clear information about the reason for the restri...
While I was working as a broadcaster on the Sugo app, I deleted my own account. Later, a friend of mine who owns an agency gave me another account, and I continued broadcasting using that account. However, this person later took the account back from me and changed the password, making it unusable f...
My account on the Sugo mobile application was suspended — effectively shut down — without any clear explanation given to me, solely because one person reported it. I find it extremely unfair and arbitrary that such an action was taken without a proper reason. Since my account was suspended, I can n...
I tried to withdraw the diamonds I earned on the Sugo app by redeeming them in cash through the “bayi” (dealer) option, which is the withdrawal method offered directly by the application. On November 14, 2025, I performed a redeem transaction worth approximately 200 TL, but even after a week and a h...
This evening, while playing the Sugo game on my Android phone, I accidentally converted all my diamonds into coins, and I am unable to reverse the transaction. My account ID is 171615971, and approximately 13,480 diamonds were converted into coins as a result. I did not see any confirmation warning...
I signed up for the Sugo mobile app using my iPhone XR and completed the verification process. However, for the past two days, my account has been showing an “function restricted” warning, and I’m unable to send messages or start a live stream. I submitted a request to the app’s support team, but no...
Hello, I recently turned 18 and I currently have no source of income. Because of that, I opened a Sugo “women’s account” in hopes of earning money. As a result, my device was banned, and I deeply regret creating that account. I received a device ban, and I promise that something like this will never...
On November 19, 2025, at 09:10, my Sugo online chat party account (username: Murat61frnc@iCloud) was closed without my knowledge, allegedly due to a payment rule violation. However, I did not commit any payment-related violation, and I believe the reason stated in the notification is incorrect. I r...
On November 19, my Sugo account was suddenly suspended without any warning or explanation. The phone number registered to my account is **0533 783 ******. I was using the app normally and did not experience any unusual activity or errors before the suspension. No error code or explanation was provid...
For more than a month, I have been unable to log into the Sugo Live Chat app on my Android device. Whenever I try to sign in, I receive an error message that says, “The device cannot log in abnormally.” This issue persists on both Wi-Fi and mobile data. I tried deleting and reinstalling the app, res...
I haven’t been able to register on the Sugo app for about six months using my Huawei P40 Lite. I had successfully registered and chatted several times on the same device before, but now when I try to sign up, I get an error message that says, “Abnormal device — registration not allowed.” My phone is...