Yesterday, while attempting to withdraw money through Sugo, the system displayed an incorrect transaction. During this p...rocess, 60 AZN was charged from the card linked to Sugo through my Google account. This charge occurred differently from the transaction I was trying to complete, and I am currentl
On January 23, 2026, my Sugo account was locked without any specific or clear justification, and I have been unable to a...ccess it since that date. The account was closed with a message indicating I had been “banned,” and I am currently unable to continue using the service. On a chat-based platform,
I am a long-time Sugo Chat user on Android, but recently I have been completely unable to access the platform. Whenever ...I try to log in to my Sugo profile using any of my credentials or login methods, I receive the same error message: “[email protected].” This issue occurs on both of my dev
I have been using the Sugo live chat service with the username ID 47663614, but my account has been blocked for approxim...ately one week, and I am no longer able to use the chat features. I did not receive any clear warning or understandable explanation regarding the reason for this block, and I only
My Sugo account, with ID 193088240, was suddenly suspended on January 20, 2026, at approximately 8:04 PM. I only receive...d an in-app notification about the suspension and was not given any clear reason or prior warning. Before the suspension, I had submitted a withdrawal request for 200,000 diamonds
On January 19, 2026, at 2:02 PM, I received a Sugo verification code via WhatsApp, even though I have never installed th...e Sugo app, created a Sugo account, or registered using my phone number. This clearly indicates that someone else is using, or attempting to use, my Turkcell phone number from Turk
My Sugo account (ID: 46237882) has been permanently banned for reasons such as allegedly continuously providing false ev...idence to report others and insulting official staff. However, even the customer service does not know the exact reason for the ban, and my ID has been banned without any proof. I
As of today, the device I use to access the Sugo app has been blocked with a warning stating that my “current device has... been banned due to suspicious activities and violations.” I encountered this warning while using the app normally, during a voice/video conversation, and I was not provided with a
I am a SUGO user from India, and my personal SUGO account has been banned without any clear explanation. My own account ...ID is 191074803, and I use SUGO on my iPhone. I have spent money on this account for different purchases. Now I cannot use my account at all, and I do not know why it was banned. I
My Sugu account, which I used for a long time, has been blocked for about 6–7 months due to warnings about community gui...deline violations and suspicious activity, and I cannot access my account in any way. Even after reinstalling the app on my phone and trying again, I receive the same warning and s
Today, my account on the Sugo app received a “permanent ban” with no stated reason. When I try to log in, it says my acc...ount has been permanently banned due to a rule violation, but I absolutely did not violate any rules. My account is registered under ID number 176105040. In the app, I was an agen
Today at around 3:30 a.m., I paid 280 PKR through Codapay to purchase coins for the Sugò Voice Chat Party app, but the c...oins have still not been delivered to my account. My payment shows as completed, and the transaction/reference number for this payment is 000177046375. Even though the amount has b
About 10 minutes ago, while I was messaging with another user on the Sugo app, I was suddenly banned. I understand that ...the other party reported me and that this action may have been taken due to allegedly inappropriate messages; however, there is no information shown in the app indicating whether t
Approximately 2–3 days ago, my chat account on the Sugo app was closed with a message stating, “Your account has been de...leted due to an application violation,” even though I had not received any prior warning. After this message, I was no longer able to log into my account at all. Before my account
My Sugo account has been unfairly restricted for approximately eight months under the claim of “multiple accounts.” Even... though there is no balance on my account, I am unable to log in and cannot use my account normally. During this time, I contacted customer service, but I was not helped in any wa
For about a week now, when I try to access Sugo on my primary device, a warning appears on the device screen stating tha...t the “current device is flagged for suspicious activity and violations,” and because of this, I am unable to log into Sugo. Although I was previously able to use the app without a
I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I recei...ved a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am un
I want to delete my account on the Sugo app that I use on my iOS device, but the app does not allow me to do so. I follo...w the steps Settings > Account – Privacy > Delete Account, type “Delete” as requested, and confirm the action, but the account deletion process does not go through and is not appro
As of yesterday, I’ve been trying to delete my account on the Sugo iOS app, but the process never completes. When I foll...ow the account deletion steps, I repeatedly receive a “data error” message on the screen, and the deletion does not go through. Despite trying nearly 20 times since yesterday, I ha
In the wallet section of the Sugo app, I only see the option to “exchange” diamonds, and the withdrawal option does not ...appear at all. Since December 13, 2025, whenever I access my wallet, I only see the exchange option, which means I can’t even submit a withdrawal request. I currently have approxi
My account on the Sugo app was restricted without any valid reason. Before the restriction, someone reported me, but the...re is no concrete justification, violation, or evidence-based explanation to support this action. After the restriction, Sugo did not provide me with any written or clear explanat
I am writing to report a serious problem I am experiencing with Hercules Entertainment Agency in Indonesia. I have only ...been under this agency for about five days, but I already want to leave and end all ties with them. When I told them clearly that I wanted to leave the agency, they refused to give
My account on the Sugo platform was recently blocked without any stated reason. When I try to log in, I see a warning th...at says, “Your Sugo account has been blocked. Get detailed information here: sugochat.com,” and I’m unable to access my account. Yesterday, the account was briefly reopened, but i
My Sugo account named “Ceyloşş” was suspended about half an hour ago. The post that led to the suspension was shared by ...mistake, and I regret it. I want to state clearly that I will be much more careful in the future and will use the platform responsibly. Because my account is suspended, I cannot c
