Hello Sugo Team, I am a VIP 4 user. My device is showing 'Device Abnormal' error and I cannot login. I realized that hav...ing multiple accounts on one device was a mistake, so I have already deleted all extra accounts. Now I only have my main VIP account. Please clear my device status so I can continu
I am an active user of the Sugo app, and today at around 11:05, my account was suddenly closed and my device was blocked... without any prior notice or explanation. I was using my account normally when I was unexpectedly logged out, and since then I have not been able to access my account or use Sugo
I am writing regarding the sudden ban of my Sugo service account, which I believe has been done mistakenly. My Sugo acco...unt ID is 17287***, my registered phone number is +91 919981358*** and my email address is zakia***[email protected]. I noticed yesterday that my account had been banned without any pr
I am using a Samsung Galaxy A17 and I downloaded the Sugo app yesterday. From the very first time I tried to use it, my ...device appears to be banned from using some of the app’s basic functions. Whenever I try to message someone or start a voice chat, a warning appears saying that “the function has b
I am writing to report a serious issue I experienced on Sugo on March 11, 2026. A user on Sugo named “Hania Hania” first... sent me her number through Sugo and then shared her WhatsApp number. She told me that if I sent 2,000, I would receive a Sugo plan. Trusting her, I sent the money through Easypais
I am a customer of the SUGO application and on the night of March 11 my account was suspended without any clear explanat...ion. Since then, I have not received any email or message from SUGO with the specific reason or a code for this suspension. Days before the suspension I received a warning about th
I had an active account on the Sugo app, which I use to chat and meet new friends, and on Sunday, March 8, my account wa...s suddenly blocked without any prior notice or clear reason. I did not receive any email, in-app message, or notification explaining the cause of this block, and I only realized wh
I am writing to raise a serious complaint about the permanent ban on my Sugo account and the rude behavior of several cu...stomer service agents, including one named Saami. My name is Aman G***, I am an agency owner on Sugo with Agency Code 21** and I manage 28 hosts. My User ID is 46237*** and my emai
I created my Sugo account with user ID 136490*** in July 2025, but from the very beginning almost all functions have bee...n restricted without any valid reason shown to me. Since around July 14, 2025, every time I try to use basic features, I receive the message “this function is restricted.” Because
I am a user of the Sugo social media platform and my account has been banned without any clear explanation. I do not kno...w when exactly this ban was applied or for what specific reason. I am very upset about losing access to my account, which I need and use actively. If I have unknowingly violated an
I am an Android user of the Sugo application, and starting from 3 March 2026, I suddenly cannot send messages to anyone ...on the platform. Previously, my account could be used normally, and I did not make any changes, but today, all my sending attempts fail, so I cannot communicate with other users at
"Great response. My mobile device problem has been solved."
I am using a Realme C63 mobile phone, and I have been experiencing a registration problem with the Sugo app for about 2 ...months. The app does not allow me to register, and it shows abnormal behaviour during the registration process, so I cannot use it properly. During this period, I tried to resolve
I am a user from Haripur, Pakistan, and I am having a serious problem with my Sugo account and my Realme C21 device. Tod...ay, I suddenly started seeing a warning that my account has logged in on another device, even though I have never shared my account information or used Sugo on any other device. Af
I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this dev...ice” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the applica
I was banned from the Sugo platform on 15/02/2026, in Varginha, under the allegation of “pornographic content”. However,... the application itself does not allow the sending of pornographic content or even pornographic words, which makes this justification incoherent in relation to the rules of the pla
I made a withdrawal on the Sugo application to my DANA e-wallet on 14 February 2026 with an amount of Rp51.000, but unti...l today, the funds have still not been credited to my DANA balance. In the Sugo app, this transaction is recorded with the ID 2022507556814831616, yet there is no trace of the mone
I installed the SUGO app on my Android phone through the Google Play Store, but immediately after installation, my accou...nt functions were restricted. Since then, I have been unable to send messages or post moments, as the app indicates that these features are restricted. I contacted in-app support a
My account named L**** on the Sugo mobile app was banned today, February 8, with the reason stated as “due to suspicious... activities and violations.” That was the only explanation shown in the notification. However, I do not believe I committed any violation. In fact, I noticed exclamation marks appe
I started using the Sugo app by logging in with my Google account. I downloaded the app simply out of boredom, to meet n...ew people and chat. However, a short while ago, my ability to send messages was restricted without any warning or valid reason. I now receive a notice saying “these actions are res
I have been unable to log into the Sugo app on my Samsung S23 FE device for the past 3–4 months. When I try to create or... access an account using the phone number 0555 096 7679, I consistently receive the error message: “Current device is abnormal and cannot be registered.” I have tried multiple time
I work as a chat streamer on the Sugo platform. I am also a nurse, and at times when I stream from home, a baby’s crying... can be heard in the background. In a recent stream, there were also a few brief moments where a swaddled baby could be seen from a distance. Other streamers recorded those moments
About a week ago, I suddenly lost access to my Google account. When I tried to log in, I saw a message stating, “Your ac...count has been removed and banned due to suspected violation of the Terms of Service and policies.” Despite not committing any violation, my account was closed without any prior wa
Yesterday, while attempting to withdraw money through Sugo, the system displayed an incorrect transaction. During this p...rocess, 60 AZN was charged from the card linked to Sugo through my Google account. This charge occurred differently from the transaction I was trying to complete, and I am currentl
On January 23, 2026, my Sugo account was locked without any specific or clear justification, and I have been unable to a...ccess it since that date. The account was closed with a message indicating I had been “banned,” and I am currently unable to continue using the service. On a chat-based platform,
