Sugo App Removes "Log in With Facebook" Option Leaving Users Locked Out
For a long time, I had been logging into the Sugo app from my Android phone via Facebook using facial recognition (Face). About two days ago, when I tried to log into the application, I noticed that the option to log in with Facebook was completely removed from the login screen. Currently, only the "Log in with Google" button is available, and no option to log in with Facebook is offered.
Because I originally registered through Facebook, I am unable to log in with Google and cannot access my account. Consequently, I cannot use the application or reach my previous account progress and information.
I demand that the "Log in with Facebook" option be reactivated or that an alternative solution be provided so I can access my existing Facebook-linked account.
Hello, Thank you for contacting us. We are currently experiencing a temporary access issue with the Facebook login option. As a result, some of our users may not see the “Log in with Facebook” option on the sign‑in screen. If you have previously linked a phone number to your account, you can continue using your existing account by signing in with that linked phone number. If your account was created solely with Facebook and you do not have a linked phone number, please share your Sugo user ID or any existing account information that can help us identify your account. After your information is verified, we will provide appropriate guidance to restore access to your account. If you need further assistance, please click the button shown in the attachment and leave a message. We apologize for the access issue you are experiencing. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
