Sugo Device Banned on Infinix Smart 7 Without Explanation
I use the Sugo app on my Android phone (Infinix Smart 7). Recently, when I try to log in, I cannot use the application because it shows a red error message saying “The current device has been banned” on the login screen. On this banned screen, my phone number is shown as +92 3239243*** and I cannot go past this step. As far as I understand, my device has been reported and then banned, but I did not receive any clear explanation about the reason for this ban. I cannot open the app at all and I do not know what violation I am supposed to have committed. I request that you urgently check this situation, explain clearly why my Infinix Smart 7 device has been banned, and if there is no valid reason or if it was reported by mistake, that you remove the device ban and restore my access to the Sugo app.
Hello, Thank you for contacting us. We have reviewed the account and device information related to your complaint. Our records show that the account associated with this device was permanently restricted following a serious violation of our platform safety policies. As part of the same enforcement action, the associated device was also restricted. Due to the nature of the violation and our platform safety requirements, the existing account and device restrictions will remain in place. For privacy, security, and platform safety reasons, specific violation details, internal review records, detection methods, and technical information cannot be shared through a public complaint platform. If you require assistance regarding a different matter, you may contact us. Thank you for your understanding. Best regards, Eren Sugo Support Team
