Sugo Agency Owner Reports Platform Refusal to Action Dual-Agency Streamer Violations
I work as an agency owner under the Sugo platform, and for the past 3 days, I have been experiencing a serious issue regarding streamer management. I detected that one of the streamers belonging to my agency opened a secondary account under another agency and has been actively using this account. The streamer explicitly confesses to this situation on audio recording, video, and in written form.
Despite collecting all this evidence and submitting it to management via in-app support, management attempted to dismiss the matter by responding with "insufficient evidence." The failure to take the situation seriously despite such clear and explicit confessions not only disregards my hard work as an agency but also deeply troubles me regarding the overall reliability of the system.
For this reason, I demand that my streamer's secondary account also be transferred to my agency and that necessary disciplinary actions be imposed on the other agency that acquired this account. For the sake of protecting my agency's reputation as well as maintaining a fair and reliable system operation on the platform, I request that this matter be investigated immediately and that definitive action be taken.
Hello, Thank you for contacting us and for providing detailed evidence regarding the issue. All the evidence and system logs you shared concerning the accounts with user ID numbers 54317950 and 168351368 have been re‑evaluated by our relevant teams. The review shows that the two accounts are linked to the same device; however, the mere use of the same device is not considered sufficient to confirm that the accounts belong to the same person. Furthermore, when the evidence you submitted is considered together, we have not reached a conclusion that definitively proves the two accounts are operated by the same individual. Therefore, the account cannot be classified as a “secondary/fake account,” and on that basis no agency transfer or punitive action against the other agency can be applied. We understand that this result may not be satisfactory for you and we appreciate the effort you have made on this matter. However, in order to impose sanctions on a user or agency, it must be conclusively and verifiably determined that the account belongs to the same person. If new and different evidence that can definitively verify the situation emerges in the future, the case may be reassessed. Thank you for your feedback and understanding. Sincerely, Eren Sugo Support Team
