Sugo Account Banned for User Agreement Violation
On 30 August 2026 my Sugo app account was suddenly banned and I have not been able to access it since. When I try to log in or reset my password, I see a warning on the SugoChat screen stating that my account has been banned due to a user agreement violation and directing me to contact you by email. I believe this ban is unfair, because I am not aware of any action on my side that would violate your user agreement and I did not receive any prior warning or clear explanation. At the moment I cannot use my account or access my information, and this situation is causing me serious inconvenience. I kindly request that you urgently review my account, clearly explain which specific rule you claim was violated, and remove the ban so that my Sugo app account can be fully restored and used again. If there is a misunderstanding or error in your system, I ask that it be corrected as soon as possible.
Hello, Thank you for contacting us. We are sorry to hear that you are experiencing an issue accessing your Sugo account. In order for us to locate your account and review the restriction, please provide one of the following: Your Sugo User ID, or The phone number linked to your Sugo account, including the country code. Once we receive this information, we will be able to forward the case for further review and provide you with more detailed information regarding your account status. For privacy and account security reasons, detailed account information cannot be reviewed or shared through a public complaint platform. If you need any additional assistance, you may also contact us directly. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
