SUGO Says My iPhone 16 Is “Abnormal” and Won’t Let Me Log In
I have been unable to log in to the SUGO app on my iPhone 16 because I keep getting the error message, “The current device is abnormal and cannot be registered!” I have never used this account on another device and have always tried to access the app from this phone. However, because the system identifies my device as “abnormal” and refuses to register it, I cannot use the app.
This issue has been ongoing for several months, and despite trying to log in repeatedly, I receive the same warning every time. I have been unable to get any support through the app or through any other channel, which has left me without a way to resolve the problem.
I request that SUGO investigate the “The current device is abnormal and cannot be registered!” error on my iPhone 16, register my device properly in the system, and take the necessary steps to restore my access to my account and resolve this issue.
Hello, Thank you for contacting us. We understand your concern regarding the “The current device is abnormal and cannot be registered!” error you are experiencing on your iPhone 16. In order for us to check your account status and investigate the issue related to your device, we first need to identify your account in our system. Please provide your **Sugo User ID or the phone number registered to your account, including the country code**. Once we receive the necessary account information, we will check the relevant account and device records and investigate the issue accordingly. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
