SUGO Account Deletion Not Working – Manual Account and Data Deletion Request
I am having a problem deleting my account in the SUGO mobile app. I want to permanently delete my SUGO account and all associated data, but the application does not allow me to complete the deletion process. On August 16, 2026, I tried to delete my account through the account deletion section in the app, however the process does not finish and my account remains active. Because of this, I am contacting you to request manual deletion. My account name is Daniel Co***. I kindly request that you permanently delete my SUGO account together with all personal data associated with it, in accordance with applicable data protection rules, and that you confirm to me once the deletion has been completed. Thank you in advance for your help.
Hello, Thank you for contacting us. You can delete your SUGO account directly through the account deletion section in the app. If you are currently unable to submit a deletion request, there may be several possible reasons. For example: * If you previously submitted an account deletion request and then cancelled it, you need to wait **7 days** before submitting a new deletion request. * If your account was newly created, you may also need to wait **7 days** before you can submit an account deletion request. If you have already met these conditions and are still unable to delete your account, please provide your **Sugo ID or the phone number linked to your account** so that we can check your account and assist you further. If you need any additional assistance, you can also contact us or reach out through the **in-app Live Support**. Thank you for your understanding and cooperation. Best regards, **Eren** **Sugo Support Team**
Hello, Thank you for contacting us. The account deletion process cannot be performed manually by us. You need to delete your account yourself using the account deletion option within the app. There can be several different reasons why the account deletion process is not completed. The most common reasons are: * If your account was newly created, it may require a waiting period of one week after creation for the account to be deletable. * If you have previously submitted an account deletion request and canceled it, you may need to wait one week before you can submit a new deletion request. After you create a deletion request, the account must not be accessed for one week for the process to complete. Therefore, you can try deleting your account again from the app after checking whether any of the above conditions apply. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
