My Device Banned In Sugo App

I am experiencing an access problem with my Sugo Live Streaming account on my Vivo Y28 4G device. Since yesterday, whenever I try to log in, I receive a “banned device” message and I cannot access my account at all. On Sugo I only use the platform for chatting and live streaming in line with the community guidelines, and I have always followed the rules stated by the Sugo team. Despite this, my device appears to be banned and I have not been given any clear reason or explanation. I kindly request that my account and device be checked in detail, the ban on my device be lifted if there has been a mistake, and that I be informed clearly about the reason for this restriction. I would like to continue using Sugo Live Streaming within the rules without any access problems.