Can I Get My Sugo Account Back Please?!
I am writing about my Sugo account, which has been blocked for 4 days with the message “Device Suspended”. The application says that I am scamming people, but I have never scammed anyone and I strongly reject this accusation. Because of this sudden block, I cannot use my account or access my money and services. This situation is stressing and damaging for me, because I am treated like a scammer without any clear explanation or proof. I kindly request that my account and device be urgently reviewed, that a detailed investigation be carried out, and that this wrong scam label be removed from my account. If there is no valid proof against me, I expect my account to be unblocked and, if any balance is frozen, that it be fully returned to me.
Hello, Thank you for contacting us and sharing your concerns. We understand how distressing it can be to lose access to your SUGO account and device, particularly when you are also concerned about funds that may remain in your account. Account and device restrictions on SUGO are implemented to maintain platform security and protect users. However, to clarify the reason for the restriction and check your account's current status, we first need to identify your account in our system. Please provide your SUGO User ID or the phone number linked to your account, including the country code. Once we receive this information, we can check the current status of your account and device restrictions and provide you with the relevant explanation. If you have an inaccessible balance, please also mention this so it can be addressed separately. Please understand that these checks do not guarantee the removal of an account or device restriction or a refund of any remaining balance. Thank you for your understanding and cooperation. Best regards, Eren Sugo Support Team
