SUGO Froze My Earnings Without Providing Any Evidence
My SUGO account was closed at around 9:00 p.m. without any explanation, with only a message stating, “Your account has been closed due to suspected cheating.” I was using this account to earn money, and it had a balance of approximately 200K.
When I contacted SUGO support about the issue, I received a vague and unhelpful response saying, “We are unable to assist you at this time.” They did not explain why my account was flagged for suspected cheating, what specific activity led to the decision, or how long my account would remain closed.
I have been seriously affected both by having my account closed without any concrete explanation and by not being given any information about what will happen to my substantial balance. I request a clear written explanation of why my account was closed, a transparent investigation into the matter, and the reinstatement of my account based on the findings. I also request that my full balance be paid to me without any deductions or delay.
Hello, Thank you for contacting us. We understand your concern regarding the restriction on your account and the balance associated with it. In order for us to check your account status, the applied restriction, and the relevant account records, we first need to identify your account in our system. Please provide your **Sugo User ID or the phone number registered to your account, including the country code**. Once we receive the necessary account information, we will conduct the relevant checks and provide further information regarding your account status and the next steps. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
