SUGO Account Ban Complaint: Requesting a Detailed Review
My account on the SUGO mobile app was suspended yesterday evening with a message stating that the suspension was “to protect minors.” I am the only person who uses the account, and there has been no activity on my account involving minors.
I was not clearly informed of the specific reason for the suspension or what concrete findings it was based on. I have not yet contacted SUGO support, but I believe my account was suspended unfairly.
I request that my account be thoroughly reviewed and, if no violation is found, that it be reinstated. I am also willing to complete identity verification if necessary.
Hello, Thank you for contacting us. We understand the situation you are experiencing regarding the suspension of your account under the “protecting minors” policy. In order for us to thoroughly check the current status of your account and the action taken via the system, we first need to identify your account. Therefore, we kindly ask you to share your Sugo user ID or the phone number registered to your account, including the country code, with us. Once you provide this information, the necessary checks regarding your account will be performed through the system records, and the status of the imposed restriction will be examined. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
Hello, Thank you for contacting us. We understand your concern regarding the suspension of your account under our measures to protect minors. In order for us to review your account status and investigate the reason for the applied restriction, we first need to identify your account in our system. Please provide your **Sugo User ID or the phone number registered to your account, including the country code**. Once we receive the necessary account information, we will check the relevant account records and investigate the applied restriction accordingly. If any additional verification is required, our team will provide further instructions. Thank you for your cooperation and understanding. Best regards, Eren SUGO Support Team
