Sugo App Displays "Current Device Is Abnormal" Error Banner on Android Logins
For about 1 week, I have been unable to log into the Sugo app from my Android phone. When I open the app, I receive the error message "Current device is abnormal and cannot be registered!" inside a red warning banner at the top of the screen, and I am consequently unable to use my account.
Furthermore, the "Log in with Facebook" button that normally should be on the login screen is not visible at all; only the "Sign in with Google" option is present. This situation prevents me from accessing my account and restricts my login choices.
I have not yet contacted Sugo support or live help. I demand that the "current device is abnormal" error be permanently resolved so I can seamlessly access my account again, and I request that the option to log in with Facebook be made visible once more.
Hello, Thank you for contacting us. In order for us to check the login issue you are experiencing and the “Current device is abnormal and cannot be recorded!” warning, please share your Sugo user ID or the phone number linked to your account, including the country code, with us. After your account is identified, we will review the current account and device status and provide you with the necessary information. Also, the login with Facebook option may currently be unavailable for some users. If your account is linked to a phone number or any of the other existing login methods, you can use those methods to log in. If you need further assistance, please click the button attached and leave a message. Thank you for your cooperation. Regards, Eren Sugo Support Team
