Can't Log In With New Sugo Account

I have been trying to create a new account on the Sugo Lite app for around two months, but I keep getting an error and cannot register. After I enter my email and try to proceed with the registration, a red message appears at the top of the screen saying “The current device is abnormal and cannot be registered!” and the process stops there. I also tried to contact Sugo Lite support about this problem, but I have not received any reply so far and my situation has not changed. I would like you to remove this restriction on my device or account information and allow me to create a new account on Sugo Lite without this “abnormal” error.