Can't Log In With New Sugo Account
I have been trying to create a new account on the Sugo Lite app for around two months, but I keep getting an error and cannot register. After I enter my email and try to proceed with the registration, a red message appears at the top of the screen saying “The current device is abnormal and cannot be registered!” and the process stops there. I also tried to contact Sugo Lite support about this problem, but I have not received any reply so far and my situation has not changed. I would like you to remove this restriction on my device or account information and allow me to create a new account on Sugo Lite without this “abnormal” error.
Hello, Thank you for contacting us. We are sorry to hear that you have been experiencing difficulties creating a new Sugo Lite account. Based on the current device status, the device you are using is not eligible for new account registration. This means that a new Sugo account cannot be created directly from this device. If you do not already have another Sugo account, you may create a new account using a different eligible device and then continue using that account on your current device. Please note that the registration restriction applies to creating a new account on this device and does not necessarily prevent an already existing account from being used on it. For platform security reasons, the internal criteria and technical details used to determine device registration eligibility are not disclosed to users. If you need additional assistance, you may contact us. Thank you for your understanding. Best regards, Eren Sugo Support Team
