SUGO Says My Device Has a “Violation” but Won’t Explain Why
I have been unable to log in to the SUGO app, which I use through the Google Play Store, since August 5. The app offers “Sign in with Google” and “Sign in with Facebook” options, but whenever I try to log in, I receive a warning saying that my device has been banned due to suspicious activity and that there is a “violation.”
I have not received any email or notification from Google or the Play Store explaining what this alleged violation is. Because no explanation has been provided, I cannot access my account and I do not know why I was blocked. This situation has caused me significant inconvenience.
I request that my account and device be reviewed and that the block be removed if it was imposed in error or without proper justification, so that I can log back into the SUGO app without further problems. I also request a clear and detailed explanation of the reason for the “violation” warning and why my device was banned.
Progress
When I try to log into my Suga account, which I've been using for a long time, from my Android phone, I receive a warning that "The current device has been banned due to suspicious activities and violations" and I cannot access the app. Even though I have not committed any violations or performed any unusual actions, having my device banned in this way has caused me hardship.
This problem has been ongoing for about four months, and during this time I have been unable to use my account or the app. Despite trying to contact Suga customer service through the app and by other means, I have received no response or explanation.
Even though I have not violated any rules, I want to be able to log back into my account and use the app smoothly. I request that my device ban be reviewed and, if it was imposed unjustly, be lifted, and that I receive a written explanation.
Hello, Thank you for contacting us. We understand your concern regarding the “violation” warning and the device restriction you encounter when attempting to log in to SUGO. In order for us to check your account status and investigate the restriction applied to your device, we first need to identify your account in our system. Please provide your **Sugo User ID or the phone number registered to your account, including the country code**. Once we receive the necessary account information, we will check the relevant account and device records and investigate the issue accordingly. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
