My PlayStation Plus account was charged 2440 TL on February 28, 2023, for three games that my young child bought by accident. The refunds for two of the games have been approved and sent, but the refund for the other game, which is worth 1440 TL, hasn't been made in 2.5 months. When I called Sony PlayStation's customer service, they told me that the refunds had already been given and that I should talk to my bank. But when I called the bank, they told me that no refunds had been given. Even though I sent them my bank statements, the PlayStation support team was not helpful and kept putting things off. They wouldn't process the refund and kept telling me they would fix the problem, but they never did. PlayStation has terrible customer service. I want a solution within two days, or I will go to court and ask for money to make up for the trouble.
My 9-year-old son bought a game from PlayStation without knowing that it was paid. Since we are a PlayStation Plus member, he thought that what he got was free, too. When the credit card statement was received, we realized that the expenditure made within 3 weeks was around 21500 TL. We applied to t...
I am a Sony PlayStation Plus Deluxe member, and my credit card is naturally connected to my account. My 5-year-old child accidentally purchased a package in a game, which included clothing or other items. Without any approval, Sony immediately charged my credit card ₺699 + ₺69. I contacted PlayStati...
On November 29, 2024, ₺1499.99 was charged to my PlayStation account for an EA Play subscription I never purchased, used, or downloaded. When I contacted support to request a refund, I was met with someone who barely spoke Turkish and rudely informed me that a refund was not possible. When I mentio...
The PlayStation Support team has not reopened my suspended account for the past 4 months. They are asking for a fee of ₺193, which I’m willing to pay, but every time I request an IBAN or account number to make the payment, I only receive an automated email. Hundreds of users, including myself, are s...
Sony automatically renewed my 12-month PS Plus Deluxe membership without any prior email or notification and charged my card for ₺2740. I had planned ...
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